HUG A MUG is a free and friendly guidance café, located upstairs in Maryport Health Services. Open to everyone, whatever your age or situation, there’s no need to book. HUG A MUG is a safe and social space where you can get advice on all sorts of things like health and well-being, housing, work, finance or family problems.
Trained helpers will make you a free hot drink and are there to listen. There’s free phone and internet access and plenty of resources to help you get the right support.
Pop along to HUG A MUG. Drop in, drink up and find a better way.
To watch our HUG A MUG video please click on the banner above.
When is HUG A MUG?
Open weekdays from 9.30am – 11.30am
Where is HUG A MUG?
Upstairs in Maryport Health Services, Ewanrigg Road, Maryport
Who runs HUG A MUG?
HUG A MUG is managed by Ann-Marie Steel and operated by the Ewanrigg Local Trust in partnership with Maryport Health Services. The sessions are staffed by volunteers. HUG A MUG is also supported by many local businesses. A huge thank you to:
- Ansaldo Nuclear
- Morgan Sindall
- Wates Construction
- Sealy UK
- Cumberland Building Society
- Eddie Shimmings
- Richard Mattinson at Stitch and Print
- LCD Stitch and Print
How can I access HUG A MUG?
Do you, or someone you know, need help with a problem or issue that a GP can’t solve? Would you like an extra bit of guidance to access some help or support? If so, HUG A MUG could be the answer. Just pop along to the HUG A MUG café, enjoy a free hot drink and talk to our trained volunteers. Open to everyone and no need to book.
Who can access HUG A MUG?
HUG A MUG is open to anyone, regardless of age, postcode or circumstance.
Can I volunteer?
Yes. HUG A MUG is staffed by a team of volunteers. All our volunteers receive training in communications and mental health first aid. You can decide how much time you’d like to volunteer and which days you can work (subject to availability). For more information please contact Ann-Marie Steel on 07493 068814.
What sort of things does a volunteer do?
- Helping with advertising and setting up the project
- Making alterations to the room, e.g. decorating
- Attending training which will include active communication skills, suicide awareness and mental health first aid
- Welcoming clients into the Hug a Mug room ensuring they have signed in
- Making clients’ drinks
- Listening to client concerns or reasons for attending
- Using online, paper or telephone to make appropriate signposting referrals
- Administration around volunteer rotas, stocking up resources and refreshments
- Maintaining confidentiality of both client and practise business
- Attending and contributing to project meetings
- Feeding back any issues of concern to project manager
What are the key benefits to being a volunteer?
- CPD opportunities through access to FREE training
- Skills to take back into the workplace (communication skills, suicide awareness and mental health first aid etc)
- Increased confidence
- Opportunity to ‘put back’ into local community
- Sense of personal achievement
- The opportunity to share their skills with others
- Be instrumental in the setting up and development of a brand-new community initiative
- Log volunteering hours towards certain qualification and awards
- Administration experience
- Opportunity to contribute ideas and shape the future of the project
I run a business that would like to help. What can I do?
As a local business there are many ways you can support HUG A MUG – from funding and finance to freeing your staff up to volunteer on the rota, we can provide you with lots of options to suit your business or organisation. In return, we can offer you free training for your staff, giving them a range of transferable skills to bring back to the workplace, the opportunity to make a difference to the community in which you operate and occasional PR activities and media coverage. For more information please contact Ann-Marie Steel on 07493 068814.
What are the key benefits from volunteering in this project for the business?
- Supports your company’s Corporate & Social Responsibility (CSR) Policy
- CPD opportunities for your staff which can be transferred to the workplace. For example: Staff will be offered free training in mental health and suicide awareness. This can be helpful in spotting early warning signs within their usual workplace.
- Improved communication within the workplace. Staff will be given free communication skills training. This will help improve communication with colleagues, clients and the general public in their usual workplace setting.
- Staff will have the skills to be able to signpost work colleagues to the correct and most appropriate organisations, therefore getting intervention help earlier, and hopefully reducing time off work.
- Staff will become more sympathetic to other colleagues upon their return to work after a mental health illness due to increased understanding.
- Organisation will be able to take advantage of PR opportunities connected with the project (including print, digital and social media) as and when appropriate.